Empathy in Tech Retail

In 2012, Best Buy was in deep trouble—a crisis so severe that Forbes declared, “Why Best Buy is Going Out of Business.” By March, the company reported a staggering $1.7 billion loss, and by April, its CEO had stepped down amid scandal. Enter Hubert Joly, a leader whose career had shaped him into essentially an elite relief pitcher of the business world. Armed with calm focus and a knack for navigating adversity, Joly stepped up to the plate just as the future of big-box retail hung in the balance. In this classic 2019 episode, discover how Joly took the helm at Best Buy during one of the most tumultuous moments in its history.

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