Mobilizing Talent When it Counts: Best Buy's Hubert Joly
Wisdom From The Top with Guy Raz
00:00
Empathy in Tech Retail
This chapter explores the role of major tech companies in enhancing customer service through knowledgeable associates who guide consumers in navigating technology. It highlights a story that emphasizes understanding customer needs, illustrating how businesses can improve customer experiences by focusing on individual objectives.
Transcript
Play full episode
