Making Every Moment Matter: Employee Experience for the Modern Workforce

In this episode of the HR Leaders podcast, I'm joined by my guest Marc Gingras, SVP, Employee Experience Strategy at WorkForce Software.

Episode Highlights

00:00 - Intro

00:44 - Marc's background and mission

03:12 - How he defines employee experience

05:10 - Why we should focus on employee experience

06:25 - Employers and employees disconnected perception of EX

07:21 - Where employers are falling short (target your managers)

08:06 - Avoid the one size fits all approach when communicating

09:34 - Who "Owns"​ the Employee Experience?

10:40 - Improve your people's EX with moments that matter

14:29 - Technology can help managers build relationships with the frontline

16:18 - Consolidating communication coupled with the look and feel people want

18:44 - How tools grant flexibility and drive engagement

20:33 - How the ability to communicate frequently helps build culture

22:22 - The signs and symptoms of a bad employee experience

23:55 - The key takeaway Marc took from their research

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