In this episode of the HR Leaders podcast, I'm joined by my guest Marc Gingras, SVP, Employee Experience Strategy at WorkForce Software.
Episode Highlights
00:00 - Intro
00:44 - Marc's background and mission
03:12 - How he defines employee experience
05:10 - Why we should focus on employee experience
06:25 - Employers and employees disconnected perception of EX
07:21 - Where employers are falling short (target your managers)
08:06 - Avoid the one size fits all approach when communicating
09:34 - Who "Owns" the Employee Experience?
10:40 - Improve your people's EX with moments that matter
14:29 - Technology can help managers build relationships with the frontline
16:18 - Consolidating communication coupled with the look and feel people want
18:44 - How tools grant flexibility and drive engagement
20:33 - How the ability to communicate frequently helps build culture
22:22 - The signs and symptoms of a bad employee experience
23:55 - The key takeaway Marc took from their research
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