#462: [Amazon Connect #3] Adapting quickly to deliver exceptional customer experiences

Organizations of every size have had to pivot quickly to keep up and adapt to the changes carried over from 2020, and that need is particularly important to small and medium-sized organizations. Join Shalesa Charron, Principal Partner Development Specialist at Amazon Connect, as she shares how an omnichannel cloud contact center can improve experiences for customers, agents, and managers alike. Learn more about Amazon Connect: https://aws.amazon.com/connect/