AWS Podcast

#462: [Amazon Connect #3] Adapting quickly to deliver exceptional customer experiences

Jul 25, 2021

13:19

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Highlights

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Episode notes

Amazon Connect Gives Small and Medium Businesses a Competitive Advantage

03:03

The Challenges of a Great Customer Experience

01:54

Small and Medium Sized Businesses Need a Contact Center

01:42

Introduction

2min

Small and Medium Sized Businesses Need a Contact Center

2min

The Challenges of a Great Customer Experience

2min

Amazon Connect Gives Small and Medium Businesses a Competitive Advantage

3min

Amazon Connect Enables Small and Medium Sized Businesses With Enterprise Level Capabilities

2min

Amazon Connet

2min

Organizations of every size have had to pivot quickly to keep up and adapt to the changes carried over from 2020, and that need is particularly important to small and medium-sized organizations. Join Shalesa Charron, Principal Partner Development Specialist at Amazon Connect, as she shares how an omnichannel cloud contact center can improve experiences for customers, agents, and managers alike. Learn more about Amazon Connect: https://aws.amazon.com/connect/

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