#462: [Amazon Connect #3] Adapting quickly to deliver exceptional customer experiences
AWS Podcast
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Amazon Connect Enables Small and Medium Sized Businesses With Enterprise Level Capabilities
An amazon connect empowers managers to set up agents who work seamlessly from anywhere in about 20 minutes. All they need is a simple internet connection, a browser like gogle, crome or mozella, fire fox and a head set. Built in a i capabilities let agents anticipate customer needs. And that means a agent can pro actively resolutions, which personalizes the customer experience through voice and chat.
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