The GaryVee Audio Experience Two Customer Pet Peeves that Every Restaurant Owner Can Relate To | VCR Group Interview
Sep 2, 2021
David Rodalitz and Josh Capon, co-founders of VCR Group, dive into the quirks and challenges of running restaurants. They share hilarious anecdotes about the origin of the everything bagel and reflect on their early ventures in event planning. The duo emphasizes the importance of empathy in hospitality, discussing how treating staff like family elevates guest experiences. They also touch on customer engagement, highlighting the art of personalizing service and addressing complaints with ease—all while maintaining a fun and collaborative spirit.
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Rodolitz's Early Hustle
- David Rodolitz worked at a bowling alley and delivered pizzas as a teenager.
- He also rented teen clubs and planned parties, showcasing his early entrepreneurial spirit.
The Everything Bagel Origin Story
- Josh Capon claims he invented the everything bagel at Pomona Hot Bagels.
- He jokingly accuses David Gussin of stealing his idea.
Need for Innovation
- Gary Vee believes the hospitality industry lacks innovation and creativity.
- The VCR Group aims to bring a fresh perspective and improve the guest experience.