Josh Capon

David Rodalitz and Josh Capon, co-founders of VCR Group, dive into the quirks and challenges of running restaurants. They share hilarious anecdotes about the origin of the everything bagel and reflect on their early ventures in event planning. The duo emphasizes the importance of empathy in hospitality, discussing how treating staff like family elevates guest experiences. They also touch on customer engagement, highlighting the art of personalizing service and addressing complaints with ease—all while maintaining a fun and collaborative spirit.