Two Customer Pet Peeves that Every Restaurant Owner Can Relate To | VCR Group Interview
The GaryVee Audio Experience
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Culinary Connections: The Art of Customer Engagement
This chapter explores the transformation of culinary careers, emphasizing the shift from traditional back-of-house roles to more interactive guest engagement. It discusses the importance of personalized customer service, the handling of complaints, and the impact of thoughtful gestures on dining experiences. Through anecdotes and insights, the speakers highlight the delicate balance between hospitality and fairness in the restaurant industry.
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