Negotiate Anything How to Give Feedback Without Triggering Defensiveness — Backed by Science
8 snips
Jun 7, 2025 
In this engaging conversation, cognitive scientist Therese Huston shares her expertise on delivering feedback that fosters growth without triggering defensiveness. She uncovers why feedback often feels threatening to the brain and offers practical strategies to mitigate emotional resistance. Therese introduces the 'Jedi' feedback move to diffuse tension and discusses the importance of leading with intent. Listeners will gain insight into transforming difficult feedback into meaningful dialogue, ultimately enhancing workplace communication and trust.
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Avoid Skipping Feedback Conversations
- Do give feedback instead of avoiding hard conversations despite discomfort.
- Feedback helps people improve; skipping it robs them of opportunities to grow.
State Good Intentions First
- Always state your good intentions out loud before giving criticism.
- This counters the common assumption that feedback giver has negative motives.
Using Positive Intentions Works
- Therese used positive intention framing to soften a feedback about over-preparation.
- The colleague became curious and open to improvement, turning the conversation positive.
