Negotiate Anything

Veterans Day Masterclass: Leadership, Service, and the Conversations That Shape Us

Nov 11, 2025
Dr. Heiss Gibson, a retired U.S. Army colonel and Harvard professor, discusses the crucial role of humility and trust in leadership, especially with AI integration. Michèle Flournoy, former U.S. Under Secretary of Defense, shares insights from high-stakes decisions like the Bin Laden raid, emphasizing the balance of strategy and empathy. Brian Ahearn, Chief Influence Officer, reflects on his personal journey of reconciliation with his Vietnam veteran father, highlighting how honest conversations can bridge emotional divides and foster healing.
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INSIGHT

Human-Machine Partnership Wins

  • AI integration succeeds when organizations develop human-machine partnerships, not by replacing people.
  • Leaders must train teams to become effective "prompt engineers" to optimize productivity.
ADVICE

Explain Why And Build Trust

  • Do communicate the "why" clearly and build trust before mandating tech changes.
  • Do demonstrate character and care so people believe leaders' AI plans.
ADVICE

Reflect To Earn Trust

  • Do practice self-reflection to learn how others experience your leadership.
  • Do listen more and ask tactical-level questions to build credibility and trust.
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