Analyse Asia with Bernard Leong cover image

Analyse Asia with Bernard Leong

How Agentforce is Transforming Businesses in ASEAN with Sujith Abraham

Feb 2, 2025
Sujith Abraham, Senior VP at Salesforce and expert in enterprise AI, shares his insights on how Agentforce 2.0 is revolutionizing businesses in ASEAN. He discusses his career transition from automotive engineering to tech leadership, emphasizing the demand for fast, integrated AI solutions. Sujith explains the distinction between generative AI and AI agents, and their roles in automating processes like sales and customer service. He also touches on maintaining trust and ethical practices in AI, showcasing innovative use cases within various sectors.
38:08

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Agentforce 2.0 streamlines AI deployment for businesses in ASEAN, enabling faster integration of diverse data sources across Salesforce products.
  • The transition to a consumption-based pricing model for Agentforce allows organizations flexibility and cost-efficiency in utilizing AI-driven services.

Deep dives

Streamlining IT Management for Distributed Teams

Managing IT for distributed teams across Asia can be a challenging task, often burdening in-house teams with extensive responsibilities. A platform like Esevel aims to alleviate this strain by handling essential tasks such as on- and off-boarding, device procurement, and providing real-time IT support. This service is designed to empower internal teams by equipping them with the necessary tools to manage IT more effectively. By centralizing control of IT infrastructure, organizations can streamline operations and improve overall efficiency.

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