Frances Frei, Professor at Harvard Business School

1

Introduction

00:00 • 3min

2

The Youngest of Six

02:42 • 2min

3

I'm Not Fragile to a No

04:56 • 3min

4

The Secret to Sustainable Excellence

07:37 • 2min

5

Do You Know Where Does Physics Apply?

09:34 • 2min

6

Is Costco a Better Customer Service Model?

11:08 • 2min

7

How to Win by Putting the Customer at the Core of Your Business?

12:52 • 3min

8

How to Create a Win-Win for the Customer

15:30 • 5min

9

The Only Time I'll Ever Leave HBS Is if I Go to Prison

20:35 • 2min

10

Uber T-Shirts - Mission Accomplished

22:54 • 1min

11

What's Getting in the Way of Your Developing Culture?

24:24 • 3min

12

The First Four Letters of Culture Are Cults

26:57 • 3min

13

The Trust Triangle

30:14 • 2min

14

Is There a Wobble?

32:24 • 3min

15

The Trust Triangle - Technology and Empathy

35:20 • 3min

16

The Culture of the Organization Is Doomed

38:18 • 2min

17

Uber CEO, Dara Kajrkaki

40:32 • 2min

18

Positive Repetition Versus Critical Thinking

42:39 • 2min

19

Ray Dalio in Bridgewater

45:00 • 5min

20

Diversity and Inclusion - I and D

50:17 • 2min

21

When Strategy Is Silent, Culture Fills the Space

52:28 • 2min

22

How Do You Earn the Right to Be Married to Anne Everyday?

54:20 • 2min