Frances Frei, Professor at Harvard Business School
The Walker Webcast
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How to Create a Win-Win for the Customer
Uber founder Travis Clannick is the former CEO of Boston-based business school HBS. Walker: "I found him very open, very desiring of making it better and knowing that he couldn't do it alone" He left his family in Boston for a year to work at Uber with 13,000 people; you visited 1500 employees before meeting them. The company's mission was not just about profit but also helping customers get what they want from their food or service by putting customer right at the center of everything," says Walker.
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