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Frances Frei, Professor at Harvard Business School

The Walker Webcast

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The Culture of the Organization Is Doomed

There were 20 people who were holding, if you will, reinforcing the culture that was there. And at the moment you made those changes, which were relatively very small, it then opened the avenue. Almost all of the problems the company could be traced back to an interaction somebody was having with their manager. So I look at if a lot of people have the same problem, we're a secret memo away from fixing it.

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