Brent Smart, CMO of Telstra, shares insights on marketing and advertising. He discusses creating conditions for great ideas, his experience transforming NRMA Insurance, and the challenges of network agencies. He also emphasizes the need for a new agency model that combines independent agencies and network agencies for better results.
Create a culture that is hard on the work but kind to the people to foster creativity.
A new agency model that combines the strengths of independent creative agencies and network agencies can lead to better results.
Deep dives
Creating a New Agency Model
Brent Smart, CMO of Telstra, discusses their new agency model called Plus Six One. It is an equal partnership between independent agency Bare Meets Eagle on Fire and network agency TBWA. The model aims to combine the creativity of a small independent agency with the resources and capabilities of a larger network agency. They started with a focus on building a culture that values creativity and then developed ways of working that support this vision. The goal is to have the best of both worlds and create great work without compromising on creativity or efficiency.
The Importance of Culture and Creativity
Brent Smart believes that culture and creativity are crucial in the world of advertising. He emphasizes the need to be hard on the work and maintain intellectual honesty about its quality. At the same time, he highlights the importance of being kind to the people involved in the creative process. He believes that a strong creative culture can lead to productive debates, push for better ideas, and build momentum within an organization. Smart also highlights the value of having a common language and a measurable approach to creativity, allowing teams to analyze progress and provide effective feedback.
Challenges with Network Agencies
Brent Smart shares his experience as CEO of Sachi & Sachi New York and discusses the challenges faced by network agencies. He explains that it can be difficult for network agencies to compete with creative independents and digital agencies. The pressure for growth and the need to satisfy holding companies often hinder their ability to truly transform and stay relevant. Smart believes that there are too many network agencies, and the industry needs fewer but more focused and innovative ones. He points out that many network agencies struggle to prioritize creativity and innovation while chasing short-term financial goals.
Creating Conditions for Great Work
Brent Smart discusses the importance of creating the right conditions for great work to thrive. He believes in being hard on the work by maintaining high standards and intellectual honesty about its quality. Simultaneously, he emphasizes the need to be kind to the people involved, providing them with a safe and supportive environment. Smart shares his approach to building a creative culture, which involves being bold and willing to challenge the status quo. He also believes in the power of momentum and the importance of learning from both successes and failures to drive continuous improvement.
In this episode, Brent Smart, CMO of Telstra, shares his insights on marketing, advertising, and creativity. He discusses his favourite Christmas ad, the importance of creating the conditions for great ideas, and his experience transforming NRMA Insurance. Brent also shares his thoughts on the challenges of network agencies and the need for a new agency model.
Takeaways
Create a culture that is hard on the work but kind to the people to foster creativity.
Focus on the strategic fundamentals and brand positioning to create impactful work.
Momentum is crucial for success in marketing and advertising.
Network agencies face challenges in adapting to the changing industry landscape.
A new agency model that combines the strengths of independent creative agencies and network agencies can lead to better results.
Chapters
00:00 Introduction and Favorite Christmas Ad
04:46 Love: Creating the Conditions for Great Ideas