How I Work

BEST OF: Radical Candour’s Kim Scott shares the secret techniques top leaders use to give and receive feedback

38 snips
Jul 2, 2025
Kim Scott, author of 'Radical Candor', shares her leadership wisdom honed at Google and YouTube. She discusses the transformative power of caring personally while challenging directly in feedback. Kim reveals why many managers struggle with effective criticism and offers strategies for soliciting honest feedback. With personal anecdotes, she highlights the importance of a respectful culture for productive debate. Listeners will learn techniques for mastering praise and fostering team growth, making this a must-listen for anyone looking to elevate their leadership skills.
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INSIGHT

Core of Radical Candor

  • Radical Candor requires caring personally and challenging directly simultaneously.
  • Failing to balance these leads to obnoxious aggression or ruinous empathy, both harmful to trust and growth.
ANECDOTE

Bob Story on Ruinous Empathy

  • Kim shares the story of Bob, a popular but underperforming employee she failed to critique effectively.
  • Her silence led to frustration and team disruption, teaching Kim the cost of ruinous empathy.
ADVICE

Effective Feedback Solicitation

  • Use specific questions to solicit meaningful feedback, like 'What could I do or stop doing to make it easier to work with me?'
  • Tailor questions to fit individuals for better, actionable feedback.
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