Inspiring Women In CX ‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja
Mar 12, 2024
Sirte Pihlaja, CEO of Shirute, discusses the rise of machine customers and their impact on CX and EX. Topics include designing for machine customer experience, utilizing AI personal assistants, and preparing for the future of AI in business. The podcast explores the significance of workshop design, the role of AI in contact centers, and the shift towards AI agents initiating interactions.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
Navigating the World of CX and Community Building
01:42 • 6min
Pioneering Customer Experience and Overcoming Early Challenges
07:20 • 3min
CXA Evangelism and Lego Serious Play in Customer Experience Management
10:00 • 10min
Workshop Design and Machine Customers: Navigating Future CX Trends
20:26 • 3min
The Rise of Machine Customers in Business
23:35 • 20min
Exploring the Impacts of GPT and AI on the Contact Center Industry
43:19 • 2min