‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja
Inspiring Women In CX
00:00
The Rise of Machine Customers in Business
Exploring the impact of AI in business with the introduction of machine customers designed to handle various tasks like meal planning, online shopping, and customer service. The chapter highlights the convenience and efficiency these AI-based agents offer, predicting a surge in their utilization. Discussions delve into designing experiences for machine interactions, emphasizing the shift towards AI agents initiating interactions with robots and the importance of experience design in servicing machine customers.
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Transcript
