No Hacks: Future-proofing your career in the age of AI

208: How AI Is Forcing Brands to Be More Human with Brent Csutoras

Oct 1, 2025
Joining the discussion is Brent Csutoras, Founder of OGS Media and an expert on Reddit community engagement. He argues that the key to future-proofing brands lies in authentic human connections, rather than AI. Brent shares his insights on navigating Reddit's unique culture, detailing how genuine interactions can drive sales. He recalls a PR disaster that turned into a reputation win for REI, and emphasizes the importance of understanding real user problems. Brent also urges marketers to adapt their strategies in the AI era, focusing on meaningful engagement.
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INSIGHT

Reddit Is The Real World Online

  • Reddit functions like the "real world online" where people expect authentic conversation rather than ads.
  • Treat Reddit as networking: connect, listen, and participate, not broadcast.
ADVICE

Use A Three-Part Preflight For Reddit

  • Before engaging on Reddit, map what people expect and what value you can genuinely provide.
  • Use a three-part process: audience expectations, your value, and clear marketing goals.
ADVICE

Meet Users Where They Are Emotionally

  • Identify where users are in their emotional journey and join conversations at that stage.
  • Provide value that helps them move one step forward, not pitch full solutions prematurely.
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