New Relic Modern Software Podcast Episode 31: New Relic CRO Erica Schultz on What Customers Really Care About
Jul 25, 2019
Join Erica Schultz, Chief Revenue Officer at New Relic, with over 20 years in software sales, as she dives into what truly matters to customers. She discusses the hurdles enterprises face during digital transformation and the vital role of collaboration. Get insights on critical customer moments, like system downtimes at major brands, and how New Relic's tools enhance operational efficiency. Erica also shares her inspiring career path from Oracle to New Relic, emphasizing the power of teamwork and innovation in tech.
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Episode notes
New Relic's Mission
- New Relic's mission is to instrument, measure, and improve the internet.
- This helps customers create better software and digital experiences.
Playing Offense with Software
- Playing offense with software means using technology to drive business strategy.
- CTOs translate business needs into technology solutions and vice-versa.
Customer Priorities and Challenges
- Customers prioritize talent acquisition and effective team collaboration.
- They also face pressure to provide seamless, always-on digital experiences.