
Episode 31: New Relic CRO Erica Schultz on What Customers Really Care About
New Relic Modern Software Podcast
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Critical Customer Moments and the Evolution of Partnership
This chapter focuses on pivotal moments for customers, demonstrated through examples like Hulu and The Gap, where system downtime poses financial risks. It highlights New Relic's strategies for maintaining operations during peak times and their evolution towards enhanced observability capabilities for large enterprises.
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