The Bottom Line cover image

The Bottom Line

Too much choice?

Jan 26, 2023
The podcast discusses the concept of having too much choice and its impact on decision-making. It explores the paradox of choice, evaluates the role of brands, and examines confusion marketing and the use of the decoy effect in retail and tech. The wide range of shortbread options in the marketplace is also explored. Additionally, the relationship between choice and capitalism is examined.
28:56

Podcast summary created with Snipd AI

Quick takeaways

  • Reducing the number of choices can actually increase sales and avoid decision-making difficulties for consumers.
  • Retailers must find the right balance between offering a range of choices and avoiding overwhelming consumers, considering factors such as store type, product category, brand awareness, and consumer trust.

Deep dives

The Paradox of Choice: Too Much Choice Can Lead to Overwhelm

Having a wide range of choices can be overwhelming and even paralyzing for consumers. The famous Jam Study from 2000 found that reducing the number of jam flavors on a shelf actually led to increased sales. Too much choice can make decision-making harder and increase the likelihood of buyer's remorse. While choice is generally good, there are instances where too much choice can be detrimental, especially in busy or important decision-making situations.

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