Nir And Far: Business, Behaviour and the Brain

4 Ways to Use Psychology to Win Your Competition’s Customers - Nir and Far

Mar 7, 2017
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ADVICE

Changing Customer Habits

  • To change customer habits, understand how habits form.
  • Habits are behaviors done with little to no conscious thought, driven by hooks.
INSIGHT

Faster Hooks

  • Products that move customers through the hook faster than competitors can win.
  • Removing steps between need recognition and satisfaction is key to innovation.
ANECDOTE

Netflix vs. Blockbuster

  • Netflix beat Blockbuster by offering faster reward delivery.
  • The ease of instantly watching movies at home versus driving to a store was key.
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