ReThinking How to build a great culture with restaurateur Danny Meyer
26 snips
Aug 6, 2024 
Danny Meyer, the founder of Shake Shack and Union Square Hospitality Group, shares his wisdom on building a thriving restaurant culture. He emphasizes the importance of hiring for kindness and fostering trust among team members. Listeners get insight into how servant leadership and effective communication can transform a workplace. Danny also discusses the creative initiative where chefs made unique chicken soups to combat hunger, highlighting the power of community care in hospitality.
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Insecurity and Purpose
- Danny Meyer's founding philosophy stemmed from his insecurity as a young, first-time manager.
- His experience leading volunteers in a political campaign taught him the importance of purpose-driven motivation.
Use Your Words
- Clearly communicate expectations to your team from the start.
- Use your words to define success, like a recipe, to achieve desired outcomes.
Behaviors over Values
- Replace vague "family values" with concrete "expected behaviors" to improve accountability.
- Define behaviors specifically to minimize misunderstandings and ensure alignment.
