The Decision-Making Studio Podcast Ep. 234: Dr. Gary Klein - On Lessons in Naturalistic Decision-Making
Nov 16, 2024
In a fascinating discussion, Gary Klein, a pioneer in naturalistic decision-making known for his innovative PreMortem technique, delves into the complexities of high-pressure decision processes. He emphasizes the crucial role of intuition over exhaustive analysis, sharing insights from fields like firefighting and policing. Klein also highlights the difference between true expertise and mere experience, advocating for scenario-based training. His unique perspective on cognitive biases and the importance of curiosity offers a refreshing take on enhancing decision-making quality.
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Naturalistic Decision-Making
- Naturalistic decision-making studies real-world choices, often high-stakes and uncertain, unlike lab studies with contrived tasks.
- Expertise, crucial in these situations, involves quickly assessing, recognizing actions, anticipating, and prioritizing goals, unlike mere experience.
Expertise vs. Experience
- Expertise isn't simply years of experience; it's learning from failures and tough cases.
- Developing expertise requires feedback and diagnosis of what went wrong and right, like a physician choosing a busy ER.
Assessing Expertise
- To gauge expertise, ask about past mistakes; true experts readily recall them.
- Use hypotheticals to assess how people handle unexpected situations; experts engage curiously, while less confident individuals get flustered.
