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Ep. 234: Dr. Gary Klein - On Lessons in Naturalistic Decision-Making

The Decision-Making Studio Podcast

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Understanding Expertise in Decision-Making

This chapter explores the distinction between expertise and mere experience, highlighting the critical role of learning from successes and failures in developing true expertise. It discusses decision-making in high-stakes environments, emphasizing the importance of nuanced thinking, reflective learning, and scenario-based training to evaluate one's decision-making capabilities. Through examples and innovative methods like the Shadowbox technique, the chapter reveals how intuition and deliberation interact in effective decision-making, urging a balance between confidence and true competence.

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