713: How to Grow From Feedback, with Jennifer Garvey Berger

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Dec 16, 2024

Jennifer Garvey Berger, co-founder and CEO of Cultivating Leadership, dives into the transformative power of feedback in this engaging discussion. She emphasizes that feedback is not just a one-way street but a valuable opportunity for shared learning. By dissecting our reactions and inviting others' perspectives, leaders can unlock deeper insights and growth. Berger also shares strategies for effective feedback conversations, promoting collaboration and curiosity to enhance team dynamics and personal development. A must-listen for aspiring leaders!

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INSIGHT

Feedback as a Two-Way Street

Feedback is often viewed as a one-way street from leader to receiver.
This misses the point of feedback as a system for mutual learning and growth.

ADVICE

Separate Data from Interpretation

Separate what actually happened (the data) from your interpretation of it.
This initial step helps to identify the story we create around an event.

ANECDOTE

Delayed Realization

Jennifer's friend realized years later that she'd misconstrued a comment.
This shows the potential for delayed realization and ongoing learning.

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Jennifer Garvey Berger: Changing on the Job

Jennifer Garvey Berger is cofounder and CEO of Cultivating Leadership, a consultancy that serves executives and teams in the private, non-profit, and government sectors. Her clients include Google, Microsoft, Novartis, Wikipedia, and Oxfam International. She is the author of four leadership books, including now in it’s second edition, Changing on the Job: How Leaders Become Courageous, Wise, and Steady in an Anxious World*.

We often think about feedback as something we give to someone else. What if, in addition to that, feedback is an opportunity for both parties to learn and grow? In this conversation, Jennifer and I explore how this can open a door to some of the best leadership work we do.

Key Points

If we view feedback as only giving our truth to someone else, we’ve missed a huge opportunity for growth.
Start by separating what happened from the interpretation of what happened.
Get curious about your own response: what made you react so strongly?
Talk it out. You have to welcome someone else into your thinking if you’re going to really learn.
Invite in how the other person sees the situation. Consider saying, “I’m really interested in what this looked like from your perspective.”
The process of unwinding what you hear is the good work of leadership and some the best work you can do.
Build a solution together.

Resources Mentioned

Changing on the Job: How Leaders Become Courageous, Wise, and Steady in an Anxious World* by Jennifer Garvey Berger

Interview Notes

Download my interview notes in PDF format (free membership required).

Related Episodes

Essentials of Adult Development, with Mindy Danna (episode 273)
How to Give Feedback, with Russ Laraway (episode 583)
How to Lead Better Through Complexity, with Jennifer Garvey Berger (episode 613)

Production Credit

Coaching for Leaders is edited by Andrew Kroeger. Production support is provided by Sierra Priest.

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