The Game Changing Attorney Podcast with Michael Mogill

362. The Secret Weapons for Outpacing Your Competition

May 13, 2025
Join industry titans Horst Schulze, Marcus Lemonis, Alex Hormozi, Joey Coleman, and Kara Goldin as they share powerful insights on achieving excellence in business. Schulze emphasizes employee empowerment as a cornerstone of loyalty. Lemonis discusses the importance of accountability and transparency. Hormozi reveals that pain often motivates true success, while Coleman focuses on crafting meaningful employee journeys. Goldin shares her journey of resilience and curiosity in brand building, proving that innovation thrives through adaptation and experimentation.
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INSIGHT

Excellence Drives Loyalty

  • Excellence means never settling for average and refusing compromises in quality or service.
  • The core of customer loyalty is outstanding service, even more than the product itself.
ADVICE

Empower Staff to Retain Customers

  • Empower employees with authority to resolve customer issues up to a decent financial limit.
  • This turns dissatisfied customers into loyal brand ambassadors and prevents negative backlash.
ANECDOTE

Ring Recovery Boosted Loyalty

  • A groom lost his ring on a beach; empowered staff quickly bought metal detectors and found it.
  • The couple was thrilled and the story generated substantial positive PR for the hotel.
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