Horst Schulze

Ritz-Carlton co-founder Horst Schulze returns to the podcast to talk about how both Ritz-Carlton and Chick-Fil-A adopted the phrase 'my pleasure' to replace 'you're welcome', and why it matters, shares his secrets to staying curious, fit, and contributing at age 84, the power of not being average, and how to focus on a customer so they return.   Show Notes On The Rise Newsletter

Horst Schulze, legendary hospitality leader, shares insights on achieving excellence through defining goals, empowering employees, and making customers feel cared for. He discusses his book, Excellence Wins, and the importance of leadership, culture, and customer service in the accounting profession. Schulze also talks about creating a positive workplace culture, the journey of writing a book, and the impact of language on different market segments.

Join Horst Schultze, former president of the Ritz-Carlton, as he dives into the essence of leadership and world-class customer service. He shares how empowering every team member creates a culture of dignity and purpose. Discover the significance of adaptive leadership, and learn how allowing employees to resolve issues can enhance guest loyalty. Schultze emphasizes sharing core values and storytelling to align staff with the organization's vision. His insights illuminate the critical elements that lead to exceptional employee performance and lasting customer relationships.

Join industry titans Horst Schulze, Marcus Lemonis, Alex Hormozi, Joey Coleman, and Kara Goldin as they share powerful insights on achieving excellence in business. Schulze emphasizes employee empowerment as a cornerstone of loyalty. Lemonis discusses the importance of accountability and transparency. Hormozi reveals that pain often motivates true success, while Coleman focuses on crafting meaningful employee journeys. Goldin shares her journey of resilience and curiosity in brand building, proving that innovation thrives through adaptation and experimentation.

Horst Schulze, co-founder of The Ritz-Carlton and CEO of Capella Hotel Group, recounts his journey from busboy to industry leader. He discusses redefining customer service to enhance employee and customer experiences. Schulze emphasizes the importance of empowering staff to solve problems while fostering loyalty through respect and dignity. He challenges the notion that excellent service is exclusive to luxury markets, advocating for a culture of service excellence applicable across all sectors. His insights aim to inspire leadership that motivates teams towards greatness.