The Unique CPA Don't Just Show Up to Work, but to Create Excellence
4 snips
Oct 17, 2023 Horst Schulze, legendary hospitality leader, shares insights on achieving excellence through defining goals, empowering employees, and making customers feel cared for. He discusses his book, Excellence Wins, and the importance of leadership, culture, and customer service in the accounting profession. Schulze also talks about creating a positive workplace culture, the journey of writing a book, and the impact of language on different market segments.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Passion for Education and Excellence
01:32 • 6min
Leadership and Culture in the Accounting Profession
07:59 • 26min
Creating Excellence through Service Offering and Employee Alignment
34:19 • 3min
The Journey of Writing a Book
37:09 • 13min
Learning from a Guest's Teachings and Language Impact
50:08 • 2min