Do More With Less! B2B Marketers Can Stop Falling Behind!
Feb 5, 2025
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Adriana Gil Miner, Chief Marketing and Strategy Officer at Iterable, is an expert in digital marketing and brand building. In the discussion, she emphasizes how B2B marketers can thrive with limited resources by leveraging AI and fostering community engagement. Adriana shares practical tips on integrating SMS into strategies and the importance of collaboration among executives. She advocates for inviting customers into the conversation and highlights the vital role of active listening in enhancing relationships. It's a treasure trove of insights for forward-thinking marketers!
Integrating AI into marketing workflows allows for enhanced productivity and improved communication strategies among cross-functional teams.
Building strong community connections around a brand fosters customer loyalty and drives more meaningful interactions in a competitive landscape.
Deep dives
The Value of SMS in B2B Marketing
SMS presents a significant opportunity for B2B marketers to enhance engagement and connect with customers in a more personal way. As business communication primarily shifts to phones, utilizing SMS allows for timely, actionable messages, such as reminders for events or updates on services. Unlike email, which can be easily overlooked, SMS demands attention, making it an impactful method for customer service communication. The emphasis should be on providing helpful and necessary information, paving the way for deeper customer relationships and higher engagement rates.
Integrating AI into Marketing Strategies
AI is transforming marketing, allowing teams to work more efficiently by harnessing data and analytics. By integrating AI tools into marketing workflows, companies can enhance their communication strategies, streamline operations, and improve overall team productivity. For example, implementing tools like Grammarly can optimize communication quality and consistency across marketing campaigns. As marketers explore AI’s potential, collaboration among different departments is vital to ensure successful implementation and alignment with broader organizational goals.
Building Community through Meaningful Engagement
Creating a strong community around a brand is essential in today's noisy marketing landscape, where personal connections often drive decisions. By prioritizing community-led events, brands can foster relationships that leverage peer insights and strengthen customer loyalty. Such interactions not only provide valuable feedback but also encourage active participation from individuals who feel more invested in the brand's mission. Engaging customers through user groups and advisory boards can lead to richer discussions and collaboration, positioning the brand as more than just a product provider.
The Importance of Cross-Functional Collaboration
Effective marketing requires a collaborative environment where CMOs engage regularly with other executives, including the CFO and CIO. Building these relationships will help align marketing initiatives with broader business strategies and ensure that financial considerations are factored into marketing decisions. A CMO should approach this collaboration as a partnership rather than simply seeking budget approvals. By demonstrating financial responsibility and a deep understanding of the company’s goals, marketers can effectively communicate the value of their initiatives and cultivate trust with their financial counterparts.
Neglected customers. Disconnected executives. And a limited budget.
What if the remedy to all of the issues plaguing our marketing strategy was… simple?
What if the key to staying relevant allowed marketers to do more with less?
Adriana Gil Miner, Chief Marketing and Strategy Officer at Iterable, shares her modern marketing playbook — and there’s a lot to learn. Adriana, who has a rich background in digital marketing and brand building, is giving away the keys to leveraging AI, building community, and integrating SMS in B2B marketing strategies for 2025. She highlights the importance of collaboration among executive leaders, and provides practical tips on inviting your customers to the conversation. Tune in for truly valuable lessons for marketers aiming to stay ahead in a rapidly evolving landscape.
Key Moments:
00:00: Meet Iterable’s CMO, Adriana Gil Miner
01:25 Adriana's Career Journey
07:41 The Future of Marketing: AI and Community Building
14:10 Collaborating with Cross-Functional Leaders
25:12 Navigating a Noisy Digital World
26:26 Activating Community-Led Marketing
27:20 Cultivating an Engaged Customer Community
29:01 The Power of User Conferences
29:43 Memorable Tableau Conference Experiences
31:36 Handling Tragedy with Community Support
35:37 Invite Your Customers to the Conversation
39:07 The Future of SMS in B2B Marketing
Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.
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