To The Point - Home Services Podcast

Ex-Banker To A $20M Home Service Company with Matt Pozda

Dec 3, 2024

Matt Pozda, CEO of Call Dad Heating and Air Conditioning, shares his fascinating journey from investment banking to building a $20M home services business. He discusses the pivotal moment that inspired his career shift, emphasizing the importance of a people-first approach. Matt delves into his rebranding journey, the cultural transformation it sparked, and the grit required to navigate the challenges of a competitive market. He highlights the crucial role of effective leadership and teamwork in scaling the business and maintaining customer trust.

01:06:44

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Episode guests

Matt Pozda

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Episode notes

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Quick takeaways

Matt Pozda's transition from investment banking to the HVAC industry illustrates the stark contrasts between white-collar and blue-collar business practices.

The rebranding of Sky HVAC to Call Dad reflects a cultural evolution emphasizing reliability and trust, strengthening team cohesion and customer connections.

Maintaining a customer-first mindset while promoting employee growth is crucial for cultivating a successful and balanced business environment.

Deep dives

Preparing Employees Versus Protecting Them

The conversation emphasizes the distinction between protecting employees and preparing them for challenges they may face in their roles. By prioritizing preparation, leaders can ensure that team members are equipped to manage difficulties, both from customers and personal challenges. This approach counters the prevalent narrative of entitlement surrounding new generations entering the workforce. Leaders should foster an environment that encourages personal growth and resilience rather than coddling, which may inadvertently hinder employees' abilities to succeed.

Intro

3min

From Banking to Business: An Entrepreneur's Journey

10min

Navigating Acquisitions: Insights from a Business Transition

2min

Transforming Identity: A Journey in Home Services

12min

Navigating Transition in Business Leadership

18min

Building a $20 Million Home Service Company: Leadership and Strategy

3min

Building an Agile Leadership Team

10min

Empowering Leadership and Budgeting Insights

10min

In this engaging episode of To the Point Podcast, Chris chats with Matt Pozda, the visionary leader of Call Dad Heating and Air Conditioning, about his unconventional journey from the world of investment banking to the blue-collar trades. They explore Matt's hands-on approach to growing a $20M home services business, his unique perspective on leadership, and the grit required to scale in a competitive market.

Key Takeaways:

From White Collar to Blue Collar: Matt shares how his finance background and a pivotal homeownership experience inspired him to leave investment banking and build a people-first business in the HVAC industry.
Brand Evolution – Sky HVAC to Call Dad: The rebrand to Call Dad wasn’t just a name change—it was a cultural shift. Matt explains the origin of the brand’s message, centered on reliability and trust, and how it has revitalized his team and connected with customers.
Grit and Adaptability: Transitioning from corporate finance to managing a hands-on service business wasn’t easy. Matt highlights the importance of resilience, humility, and rolling up his sleeves to learn the trade firsthand.
Leadership and Scaling: Developing a strong leadership team has been critical to Call Dad’s growth. Matt discusses the challenges of finding the right people for key roles and fostering a culture that puts the customer first.
Strategic Budgeting and Goal Setting: Matt dives into his collaborative budgeting process, involving his entire team in setting realistic, growth-oriented targets, while using data to align everyone’s efforts.
The Power of Marketing and Data: Leveraging his financial expertise, Matt emphasizes the importance of data-driven marketing and understanding metrics to drive customer acquisition and retention.

Noteworthy Quotes:

“I spend half my day on baggage claim and the other half as a personal therapist—that’s leadership in a nutshell.”
“Call Dad isn’t just a name; it’s a promise. It’s about removing uncertainty and being the one customers can trust when they need help.”
“Your job is to focus on the customer; my job as a leader is to focus on you.”

Follow Our Guest Matt Pozda on:

Linkedin: https://www.linkedin.com/in/matt-pozda-0a73276/

Website: https://www.calldad.com/

Instagram:https://www.instagram.com/calldadacandheat/

Facebook: https://www.facebook.com/CallDadACHeat

Youtube: https://www.youtube.com/@calldadac

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Website: https://rynoss.com/to-the-point-home-services-podcast/

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Chris Yano LinkedIn: https://www.linkedin.com/in/chrisyano/

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