In this engaging episode of To the Point Podcast, Chris chats with Matt Pozda, the visionary leader of Call Dad Heating and Air Conditioning, about his unconventional journey from the world of investment banking to the blue-collar trades. They explore Matt's hands-on approach to growing a $20M home services business, his unique perspective on leadership, and the grit required to scale in a competitive market.
Key Takeaways:
- From White Collar to Blue Collar: Matt shares how his finance background and a pivotal homeownership experience inspired him to leave investment banking and build a people-first business in the HVAC industry.
- Brand Evolution – Sky HVAC to Call Dad: The rebrand to Call Dad wasn’t just a name change—it was a cultural shift. Matt explains the origin of the brand’s message, centered on reliability and trust, and how it has revitalized his team and connected with customers.
- Grit and Adaptability: Transitioning from corporate finance to managing a hands-on service business wasn’t easy. Matt highlights the importance of resilience, humility, and rolling up his sleeves to learn the trade firsthand.
- Leadership and Scaling: Developing a strong leadership team has been critical to Call Dad’s growth. Matt discusses the challenges of finding the right people for key roles and fostering a culture that puts the customer first.
- Strategic Budgeting and Goal Setting: Matt dives into his collaborative budgeting process, involving his entire team in setting realistic, growth-oriented targets, while using data to align everyone’s efforts.
- The Power of Marketing and Data: Leveraging his financial expertise, Matt emphasizes the importance of data-driven marketing and understanding metrics to drive customer acquisition and retention.
Noteworthy Quotes:
- “I spend half my day on baggage claim and the other half as a personal therapist—that’s leadership in a nutshell.”
- “Call Dad isn’t just a name; it’s a promise. It’s about removing uncertainty and being the one customers can trust when they need help.”
- “Your job is to focus on the customer; my job as a leader is to focus on you.”
Follow Our Guest Matt Pozda on:
Linkedin: https://www.linkedin.com/in/matt-pozda-0a73276/
Website: https://www.calldad.com/
Instagram:https://www.instagram.com/calldadacandheat/
Facebook: https://www.facebook.com/CallDadACHeat
Youtube: https://www.youtube.com/@calldadac
Follow To The Point Podcast here:
Website: https://rynoss.com/to-the-point-home-services-podcast/
To The Point Instagram: https://www.instagram.com/to_the_point_podcast/
Chris Yano LinkedIn: https://www.linkedin.com/in/chrisyano/
To The Point Facebook: https://www.facebook.com/ToThePointHomeServicesPodcast
