Aaron Eden, an expert in experimentation at Intuit, shares insights on adapting testing approaches to fit company culture, challenges of internal marketing, success with SnapTax, and the importance of continuous learning. He emphasizes understanding customer behavior, driving innovation, and reigniting the innovation catalyst group. Aaron discusses the recent success of a workshop called Speed, focusing on AI and velocity mindsets for business impact.
Adapting experimentation approach to fit company culture is crucial for driving innovation at Intuit.
Using AI as a supportive tool in workshops can enhance participants' execution capabilities and drive business impact at Intuit.
Deep dives
Building a Flexible Reporting Platform for New Products
In the podcast episode, Aaron shares his experience working as an innovation catalyst at Intuit. When approached by the SnapTax team for a new app report, he realized the constant need for metric changes due to the product's uncertain nature. This led him to build a flexible reporting platform that allowed the team to adjust metrics independently, reflecting the agile approach needed for new products.
Design for Delight and Innovation Catalyst Programs at Intuit
Aaron discusses the Design for Delight and Innovation Catalyst programs at Intuit. These initiatives focus on fostering innovation and customer-centric design, stemming from the company's focus on rapid experimentation and deep customer empathy. The programs encourage employees to apply design thinking principles in their work, driving a culture of continuous improvement and user-centered innovation.
Revitalizing Innovation Catalyst Engagement Through Speed Workshops
Aaron talks about revitalizing the Innovation Catalyst group at Intuit through speed workshops. By aligning the workshops with the company's emphasis on velocity and AI integration, they engaged employees in real projects applying AI tools and velocity mindsets. This approach aimed to drive business impact and ensure that participants could enhance their execution capabilities using these new methodologies.
Utilizing AI as an Additional Coach for Innovation Catalysts
The podcast delves into using AI as a supportive tool for innovation catalysts. By creating an AI assistant that aligns with traditional coaching methods, participants in the workshops were able to leverage AI guidance on projects. The experimentation showed a balance of participants using the AI assistant and traditional printed resources, demonstrating the potential for AI to augment coaching processes in the organization.
Aaron Eden shares his background and experience with experimentation, particularly within Intuit's Design for Delight (D4D) and Innovation Catalyst programs. He discusses the importance of adapting the approach to fit the company's culture and the challenges of marketing and socializing the process internally.
Aaron shares success stories, such as the development of SnapTax, and a failure story with the Quick Receipts project. He emphasizes the need for continuous testing and learning to drive innovation.
Aaron Eden shares his experience with experimentation and innovation at Intuit. He discusses the importance of understanding customer behavior and aspirations, even when they may not align with their stated preferences.
Aaron also talks about the challenges of driving innovation in a changing company culture and how he is working to reignite the innovation catalyst group at Intuit. He shares the success of a recent three-day workshop called Speed, where teams applied AI and velocity mindsets to deliver business impact.
Aaron emphasizes the importance of using real ideas and providing career skills to participants, even if the ideas don't succeed.
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