The Modern People Leader: Forward-Thinking HR 56 - Liz Fosslien (Co-Author of No Hard Feelings & Big Feelings) on confronting big feelings at work
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Feb 14, 2022 AI Snips
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Quit, Starbucks, And An Emotional Awakening
- Liz quit a consulting job she hated and briefly worked as a Starbucks barista, which taught her how emotion shapes brand and work experience.
- That awakening led her to study feelings at work and eventually co-author No Hard Feelings and Big Feelings.
Fund Culture With Real Policies
- Humu models policies that put money and explicit support behind culture, like every-other-Friday off and paid cultural days.
- Do give people paid time and small budgets for meaningful cultural observances to signal real care for employees.
Suppressing Feelings Breeds Explosions
- Workplaces historically train people to hide feelings, which creates emotional labor and later explosive outbursts.
- Acknowledging emotions early prevents harmful eruptions and improves wellbeing and performance.