Think Fast Talk Smart: Communication Techniques 73. Listen Up: Why It’s Better to Be Interested Than Interesting
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Dec 6, 2022 
Alison Wood Brooks, a Harvard Business School professor and expert in conversation science, shares insights on the art of effective communication. She emphasizes that listening is as crucial as speaking and offers strategies to turn anxiety into excitement in discussions. The conversation also explores the importance of small talk, providing tools to manage topics and deepen connections. Wood Brooks illustrates how genuine interest in others, paired with practical listening techniques like asking questions, can transform interactions and foster meaningful relationships.
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Reframing Anxiety
- Reframe anxiety as excitement to improve performance in stressful situations.
- This simple mindset shift helps manage physiological responses and negative emotions.
Easy Conversations are Hard
- Even easy conversations can be challenging due to inherent uncertainty and lack of control.
- We co-create interactions, making it difficult to predict responses and manage impressions.
Three Streams of Conversation
- Conversations have three content streams: verbal, nonverbal, and paralanguage.
- Paralanguage includes tone, speed, and pausing, which significantly impact meaning.
