

558: Jack Schafer | Flipping the Like Switch Part Two.
13 snips Sep 9, 2021
Jack Schafer, a retired FBI special agent and assistant professor, shares insights from his expertise in influencing people. He discusses the role of nonverbal cues, revealing how eye contact can signal intentions, especially among undercover officers. Schafer highlights the spotlight effect, showing how our perception of being observed can shape our behaviors. He also explores how minor mistakes in teaching foster engagement and teaches listeners to defuse anger through empathy. Ultimately, he emphasizes making others feel valued to build lasting connections.
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Undercover Cop Tell
- Undercover cops often get made by looking around too much in unfamiliar environments.
- Criminals, accustomed to such settings, notice this unnatural behavior and get suspicious.
Spotlight Effect
- The spotlight effect makes us overestimate how much others notice our actions, especially when we're doing something wrong.
- This heightened sensitivity can create tells and make us more susceptible to manipulation.
Dim the Spotlight
- To mitigate the spotlight effect, acknowledge and label it.
- Dim the spotlight's intensity to maintain self-awareness without being overly self-conscious.