Navigating Anger Through Empathy

Jack Schafer (@jackschafer) is a retired FBI special agent, current assistant professor at Western Illinois University, and co-author of The Like Switch: An Ex-FBI Agent's Guide to Influencing, Attracting, and Winning People Over. [This is part two of a two-part episode. Catch up with part one here!]

• How undercover cops get made just by the way they look at people.
• The spotlight effect: why we all overestimate how much other people notice about us, and how we can use this to our advantage when trying to spot a lie (or not get caught in a lie ourselves).
• What Jack has to gain by making minor mistakes deliberately when he's teaching a class.
• What people are really telling us when they're angry, and how we can stealthily defuse them before they go off.
• If you make people feel good about themselves, they will seek to be around you to get those feelings again.
• And much more...

Full show notes and resources can be found here: jordanharbinger.com/558

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