Car Dealership Guy Podcast

How AI Agents Are Extinguishing Service 'Heat Cases' and Protecting Dealership Profitability | Tasso Roumeliotis, CEO of Numa

Jan 9, 2025

Tasso Roumeliotis, CEO of Numa and a trailblazing entrepreneur, dives into the challenges facing auto dealerships today. He sheds light on how AI can tackle service department 'heat cases' that threaten profitability. The discussion also features insights on the critical role of AI in enhancing customer interactions and streamlining appointment management. Tasso shares his journey of transforming customer experiences in the auto industry while navigating the complexities of electric vehicles and evolving dealership dynamics.

36:15

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Episode guests

Tasso Roumeliotis

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Episode notes

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Quick takeaways

Leveraging AI in service departments can significantly improve communication and operational efficiency, ultimately boosting dealership profitability and customer satisfaction.

As the automotive industry evolves towards autonomous vehicles, dealerships must adapt their service offerings to remain competitive and capture emerging revenue opportunities.

Deep dives

Impact of Lost Appointments on Dealership Profitability

Many dealerships are losing between 200 to 300 appointments each month, resulting in potential revenue losses exceeding one million dollars annually. This significant drop not only affects the dealership's bottom line but also highlights the operational complexities they face in maintaining effective communication and scheduling. The podcast discusses how these losses can severely impact profitability, making it critical for dealers to leverage technology to enhance their operational efficiency. Addressing these issues can reclaim lost revenue and ultimately improve the overall customer experience.

Intro

2min

Cultural Insights and Automotive Innovations

7min

Empowering Dealerships Through AI Innovation

4min

Navigating the Future of Dealerships

5min

Tackling Heat Cases and Enhancing Dealership Efficiency

4min

Enhancing Dealership Customer Interactions

6min

Driving into the Future: AI and Autonomous Vehicles

8min

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Tasso Roumeliotis, CEO of Numa, where we discuss: how to extinguish service department "heat cases" before they burn profitability, why 911 started his entrepreneurial journey, when AI should answer phone calls and when it shouldn't, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

1. Numa - Numa is the first AI agent platform for auto dealerships. Address communication breakdowns with customers and get full visibility into all service interactions. Numa answers every call, rescues and books service appointments and lets service teams see all customer communications in one place. Increase Repair Order revenue, expand your customer base and increase CSI. Learn more @ https://www.numa.com/ or visit them at NADA, booth 7012

2. TradePending - TradePending makes dealers' websites convert better with their trade-in tool and payment calculator on steroids, makes it easier for sales teams to sell with video and digital vehicle brochures, and helps grow your service business with video for service departments and service offers management that turns your website into a service marketing machine. And they do it all under one roof. Check ‘em out in Booth 851 at NADA and learn more @ https://tradepending.com/

3. AutoFi Inc - Whether online or in the showroom, AutoFi enables dealers to build trust and fast-track the deal to F&I. Learn more about AutoFi's digital retailing and showroom solutions @ https://www.autofi.com/cdg/

4. CDG Job Board - The #1 platform for connecting automotive professionals with job opportunities in the car dealership industry. Explore industry-specific roles and advance your career @ https://jobs.dealershipguy.com/

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Topics:

00:00 - Intro

02:08 - What key insights can Tasso share about the automotive industry?

02:28 - How are rapid tech changes impacting the automotive industry?

03:20 - What were the highlights of Tasso’s entrepreneurial journey?