Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Tasso Roumeliotis, CEO of Numa, where we discuss: how to extinguish service department "heat cases" before they burn profitability, why 911 started his entrepreneurial journey, when AI should answer phone calls and when it shouldn't, and much more.

This episode of the Car Dealership Guy Podcast is brought to you by:

1. Numa - Numa is the first AI agent platform for auto dealerships. Address communication breakdowns with customers and get full visibility into all service interactions. Numa answers every call, rescues and books service appointments and lets service teams see all customer communications in one place. Increase Repair Order revenue, expand your customer base and increase CSI. Learn more @ https://www.numa.com/ or visit them at NADA, booth 7012

2. TradePending - TradePending makes dealers' websites convert better with their trade-in tool and payment calculator on steroids, makes it easier for sales teams to sell with video and digital vehicle brochures, and helps grow your service business with video for service departments and service offers management that turns your website into a service marketing machine. And they do it all under one roof. Check ‘em out in Booth 851 at NADA and learn more @ https://tradepending.com/ 

3. AutoFi Inc - Whether online or in the showroom, AutoFi enables dealers to build trust and fast-track the deal to F&I. Learn more about AutoFi's digital retailing and showroom solutions @ https://www.autofi.com/cdg/ 

4. CDG Job Board - The #1 platform for connecting automotive professionals with job opportunities in the car dealership industry. Explore industry-specific roles and advance your career @ https://jobs.dealershipguy.com/ 

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Topics:

00:00 - Intro

02:08 - What key insights can Tasso share about the automotive industry?

02:28 - How are rapid tech changes impacting the automotive industry?

03:20 - What were the highlights of Tasso’s entrepreneurial journey?

08:38 - Why did Tasso transition to the automotive sector?

12:47 - How is AI transforming the operations of dealerships?

17:32 - What impact do negative customer experiences have on dealerships?

18:33 - How can AI improve communication in dealerships?

19:50 - What does successful AI integration in dealerships look like?

25:55 - What are the future opportunities in dealership technology?

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