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Product for Product Management

EP 121 - Experience Thinking with Tedde Van Gelderen

Dec 11, 2024
Tedde van Gelderen, President of Akendi and author of "Experience Thinking: Creating Connected Experiences," discusses his journey from cognitive psychology to UX design. He argues for "Experience Thinking," emphasizing a holistic approach to create intentional user experiences. Topics include the integration of product, brand, and content design for cohesive user satisfaction, the evolving landscape of experience design, and the collaborative effort needed across departments for successful product launches. Tedde's insights challenge traditional design methodologies, promoting a deeper understanding of the customer journey.
53:01

Podcast summary created with Snipd AI

Quick takeaways

  • Experience Thinking emphasizes a holistic approach that integrates user engagement across products, services, and content, enhancing overall satisfaction.
  • Distinct processes for Brand Design, Product Design, Content Design, and Service Design are essential to effectively address the complexities of user experiences.

Deep dives

The Importance of Experience Thinking

Experience thinking is emphasized as a holistic approach to product management, focusing not only on the product itself but also on the overall user experience within a broader context. Ted van Gelderen highlights that products do not exist in isolation; they interact with other products and services, influencing user perception and engagement. By shifting the focus from isolated product features to the interconnectedness of experiences, teams can better understand user needs and improve overall satisfaction. This shift encourages product managers to think in terms of the complete user journey, taking into account various touchpoints and how they relate to one another.

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