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Coaching for Leaders

656: How to Understand People Better, with Heather Younger

Nov 27, 2023
Heather Younger, experienced international keynote speaker and best-selling author, joins the show to discuss the art of active listening. They explore the importance of active listening in resolving issues and creating understanding. The conversation also touches on the fear of conversation, the value of making people feel heard, and the complexity of human interactions.
37:53

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Active listening is a critical skill for leaders to resolve issues and ensure others are heard.
  • Effective listening involves setting aside distractions, embracing curiosity, and actively seeking input from diverse individuals.

Deep dives

The Importance of Effective Listening

This podcast episode emphasizes the importance of active listening in leadership. Effective listening allows leaders to understand others better and seek first to understand. It is highlighted that listening for what we need to learn, rather than what we want to hear, is crucial. The guest, Heather Younger, stresses that being aware of the need for better listening motivates individuals to master the art of active listening. Key insights include the importance of being present and attentive, reflecting and paraphrasing instead of just parroting, and creating a safe and conducive space for conversations. It is also noted that active listening is an invitation to honor and value someone's voice, and leaders should be intentional about engaging in meaningful conversations.

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