Heather Younger, experienced international keynote speaker and best-selling author, joins the show to discuss the art of active listening. They explore the importance of active listening in resolving issues and creating understanding. The conversation also touches on the fear of conversation, the value of making people feel heard, and the complexity of human interactions.

Employee engagement expert Heather Younger shares insights on the importance of caring leadership. Leaders need to genuinely care for their employees to see increased productivity and engagement. Building trust, creating safe spaces, and empowering team members are key aspects of caring leadership. Demonstrating consistent care through actions is crucial for effective leadership.