The Modern People Leader: Forward-Thinking HR

160 - Dave Ulrich: The ROI of HR is "Return on Intangibles"

Feb 26, 2024

Discussing HR's role in adding value to customers and investors, the concept of 'Return on Intangibles' in HR, determining KPIs of fellow execs, and the four essential questions every HR leader should ask themselves. Featuring a conversation with Dave Ulrich on the importance of people, culture, and leadership in organizations.

59:17

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Episode guests

Dave Ulrich

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Episode notes

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Quick takeaways

HR's role is to add value to customers and investors by integrating talent, organization, and leadership.

The ROI of HR is focused on the 'Return on Intangibles', highlighting the importance of external value metrics.

Deep dives

The Value of Human Capability

Success in the marketplace hinges on human capability, integrating talent, organization, and leadership, while focusing on external value metrics.

Introduction

4min

Reflections on Personal Growth and Hope for the Future

6min

Personal and Professional Updates with a Positive Outlook

4min

Reflections on a HR Career Journey

10min

Evolving HR Strategies for Business Success

33min

Reflections on Influential Figures and Collective Effort in People Strategies

3min

Dave Ulrich, Author & Professor, joined us on The Modern People Leader.

We talked about HR’s role adding value to customers and investors, why the ROI of HR is the “Return on Intangibles”, and the four questions every HR leader should be asking themselves.

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(5:03) Good news stories

(13:09) Dave’s story

(24:44) HR's role: Adding value to customers & investors

(30:59) The ROI of HR is "Return on Intangibles"

(40:03) Figure out the KPIs of fellow execs

(52:28) 4 questions every HR Leader should ask themselves

(54:47) Rapid Fire Questions

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