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Communication Channels Matter Most
- Words are just one of four communication channels, with nonverbal cues carrying 60-90% of the message's weight.
- Congruence across verbal, nonverbal, vocal, and imagery channels is essential to avoid being misunderstood.
Balance Warmth and Competence
- Balance warmth and competence in your communication to be both likable and taken seriously.
- Avoid too much warmth or competence alone, as imbalance leads to being misunderstood or ignored.
Politely Mirror Emojis
- Mirror others' emoji style to match their communication dialect politely.
- Avoid strictly mirroring to prevent coming off as insincere; use mirroring to show respect.