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344 | Communication Problems
The Minimalists
The Words We Use Are the Least of the Cues
Our first impressions often are linked in profile. We're trying to suss out someone's warmth and competence so we did a study in our lab where we had people come into our lab, and by the way, we didn't warn them this was happening - they were alittle bit surprised. So what i hear you saying is, the words we use is the least of the cues, yes, that people are picking up on? And this is really hard because, especially now, we're verbally communicating more than ever. It's so much written communication that we trick ourselves into thinking that's all that matters. But actually, more than ever, we're listening for cues. We're looking
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