How "Transformational Hospitality" Changed My Life (And Can Change Your Business) - Steve Palmer, The Indigo Road Hospitality Group

Jun 10, 2024

Steve Palmer, founder of The Indigo Road Hospitality Group, dives into how transformational hospitality has shaped his life and business. He recalls profound advice from mentor Chris Goss that redefined his perspective on true hospitality versus mere service. Steve shares a heartwarming story from Montage Los Cabos, emphasizing the power of belonging in the hospitality community. He highlights his philosophy, 'To Serve is to Love,' and discusses the importance of genuine connections, regardless of technological advancements. Discover his vision for maintaining consistent hospitality across diverse concepts.

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Intro

00:00 • 2min

The Transformative Power of Hospitality

01:35 • 7min

The Heart of Hospitality

08:39 • 4min

The Creative Vision Behind Indigo Road Hospitality

12:48 • 4min

Insights and Resources for Enhancing Guest Experiences in Hospitality

16:19 • 2min

In this episode, Steve Palmer, founder and chief vision officer of The Indigo Road Hospitality Group, shares how hospitality transformed his life and the principles that guide his company today.

Listen now to learn about:

Steve's Early Experience with Hospitality (01:43) - the profound advice from his mentor, Chris Goss, that shaped his view on hospitality.
The True Meaning of Hospitality (00:02:52) - Steve's light bulb moment about the true meaning of hospitality and how it differs from mere service.
The Power of Belonging (03:33) - how being part of a family-like team in the hospitality industry gave Steve a sense of belonging and confidence.
A Recent Example of Exceptional Hospitality (05:07) - hear the heartwarming story of personalized hospitality Steve experienced at the Montage Los Cabos.
The Philosophy of "To Serve is to Love" (08:38) - the inspiration behind Indigo Road's motto and how it reflects its approach to guest service and employee culture.
The Timelessness of Hospitality (11:00) - why Steve believes the human experience of being served will always be valued, despite technological advancements.
Vision for Indigo Road Hospitality Group (12:47) - the organic growth strategy of Indigo Road and the importance of maintaining a consistent level of hospitality across diverse concepts.

Learn more about Steve's book, Say Grace: How the Restaurant Industry Saved My Life.

A few more resources:

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands