In this episode, Steve Palmer, founder and chief vision officer of The Indigo Road Hospitality Group, shares how hospitality transformed his life and the principles that guide his company today.
Listen now to learn about:
- Steve's Early Experience with Hospitality (01:43) - the profound advice from his mentor, Chris Goss, that shaped his view on hospitality.
- The True Meaning of Hospitality (00:02:52) - Steve's light bulb moment about the true meaning of hospitality and how it differs from mere service.
- The Power of Belonging (03:33) - how being part of a family-like team in the hospitality industry gave Steve a sense of belonging and confidence.
- A Recent Example of Exceptional Hospitality (05:07) - hear the heartwarming story of personalized hospitality Steve experienced at the Montage Los Cabos.
- The Philosophy of "To Serve is to Love" (08:38) - the inspiration behind Indigo Road's motto and how it reflects its approach to guest service and employee culture.
- The Timelessness of Hospitality (11:00) - why Steve believes the human experience of being served will always be valued, despite technological advancements.
- Vision for Indigo Road Hospitality Group (12:47) - the organic growth strategy of Indigo Road and the importance of maintaining a consistent level of hospitality across diverse concepts.
Learn more about Steve's book, Say Grace: How the Restaurant Industry Saved My Life.
A few more resources:
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
