The Modern Retail Podcast

Marketers sound off on tariffs and retail strategies, plus how Hanna Andersson built its loyalty program

Apr 12, 2025
Lisa Perlmutter, Chief Customer Officer at Hanna Andersson, shares her insights on building a successful loyalty program for the premium children's apparel brand. She discusses innovative strategies that go beyond discounts, prioritizing customer feedback and personalization. The conversation also touches on how marketers are navigating tariffs and economic challenges while maintaining marketing efforts. Perlmutter highlights the importance of genuine relationships with customers, especially parents, to foster brand loyalty and trust.
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INSIGHT

Tariff Strategies

  • Tariffs were a major discussion point, prompting varied responses from brands.
  • Some considered surcharges, while others focused on cutting impacted SKUs.
ADVICE

Marketing During Downturn

  • Consider maintaining or even increasing marketing spend during economic downturns.
  • While competitors cut back, this can increase brand visibility and capture market share.
ANECDOTE

Oura's Retail Strategy

  • Oura Ring strategically expanded into retail, targeting different customer demographics.
  • Best Buy reached male customers, Target reached female customers, and Amazon prioritized convenience.
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