Why 72% of Leaders Are In Trouble | Global eTraining

Jan 6, 2026

Susan Brattberg, Co-founder and Chief Customer Officer at Global eTraining, dives into the pressing digital skills gap impacting industries today. She emphasizes that training has shifted from optional to essential, especially as technology evolves at lightning speed. Discussing the benefits of customized training workflows, Susan reveals how they enhance tool adoption and streamline projects. With insights into AI's role in shaping edutech, she also highlights the importance of continuous upskilling in ensuring teams effectively leverage modern tools.

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ANECDOTE

Rooftop Party That Launched Their Brand

Susan described a 300-person rooftop party at Autodesk University with a parody song and line dancing.
The event showcased Global eTraining's bold marketing and created strong industry buzz.

INSIGHT

Digital Skills Gap Is Now A Global Crisis

The industry faces a widening "digital skills gap" that CIOs now call a crisis.
Susan Brattberg says rapid tech change makes continuous upskilling the top priority globally.

ADVICE

Combine On-Demand Learning With Focused Mentorship

Elevate synchronous sessions and keep deep learning for mentorship or project-specific coaching.
Deliver core skills on-demand and use live time together for applied, relationship-driven training.

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"It's compounding and becoming more of a crisis."

That's how Susan Brattberg described the digital skills gap facing our industry right now.

And honestly? She's not wrong.

In today's episode of Bricks & Bytes, we sat down with Susan Brattberg, co-founder and Chief Customer Officer at Global eTraining, and what started as a conversation about an epic rooftop party at Autodesk University (300 people, live band, line dancing - yeah, these guys know how to do marketing) turned into a deep dive on something way more important.

We talked about why training isn't just a nice-to-have anymore... and many more!

Tune in to find out about:

✅ Why the digital skills gap is now the #1 priority for CIOs across ALL industries globally

✅ How technology is changing faster than ever - and why the old "train every couple years" approach is dead

✅ The real ROI companies are seeing when their teams actually know how to use their tools (hint: projects run way smoother)

✅ How AI is flipping the edu-tech space upside down - and why most companies have already dropped out of this niche

Susan's been doing this for 17 years (her company's campus history goes back even longer), and she's seen the evolution firsthand. From physical campuses to on-demand training to AI-powered rapid content development.

If you're wondering why your projects feel chaotic or why new software rollouts never stick... this episode might have some answers.

Watch the full episode out on Spotify and Youtube.

AU Videos mentioned in the episode:

https://www.linkedin.com/posts/global-etraining_au2025-au-autodeskuniversity-activity-7374516713171664896-yoyb?utm_source=share&utm_medium=member_ios&rcm=ACoAAAJfYIoBfEM4rfr-mO14vIEG1k9e5LzxSeQ

https://www.linkedin.com/posts/global-etraining_au2025-autodeskuniversity-au-activity-7374516639838638081-fCS8?utm_source=share&utm_medium=member_ios&rcm=ACoAAAJfYIoBfEM4rfr-mO14vIEG1k9e5LzxSeQ

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Chapters

00:00 Intro

03:55 Introduction to the Journey

06:57 The Impact of Digital Skills Gap

09:50 Transitioning to Online Training

13:01 The Evolution of Training Methods

15:49 The Shift from Physical to Digital

18:50 Understanding Training Needs

21:44 Overcoming Initial Challenges

24:46 Current Trends in Training

27:45 The Role of AI in Training

30:45 Growth and Future Directions

35:00 Shifts in Business Post-COVID

37:45 Managing Growth and Team Dynamics

41:52 Sales Strategies and Customer Engagement

44:45 The Power of Branding and Events

52:32 Balancing Family and Business

54:22 The Competitive Landscape of E-Learning

56:31 Future Trends in E-Learning and AI